Shipping and Returns
- FREE standard shipping for all orders in the USA.
- Orders are typically processed and sent within 24-hours.
- Products typically arrive within five business days.
We want you to be happy with your Kippo purchase. If for any reason you're not, our return policy is 30-days for a full refund, less shipping. If 30-days have passed since your purchase, we do not offer refunds or exchanges.
To be eligible for a return, your item must be unused and in its original condition.
To complete your return, we require a receipt or proof of purchase.
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received the item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at firstname.lastname@example.org.
Final Sale Items
Items marked Final Sale can not be returned or exchanged.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at email@example.com and we will give you instructions.
To return your product, click the link below, print and fill out the form, then mail your package to the address listed top-right.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
If you are shipping items valued over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We do not guarantee that we will receive your returned item.